DELIVERY AND RETURN POLICY
By accessing and using this site to purchase Burt's Bees products, you acknowledge that you have read, understood and agreed to be bound by this site's Terms and Conditions and accept the responsibility of complying to any applicable law and regulation.
1. ORDER ACCEPTANCE
All online orders are accepted, processed, and delivered by Burt's Bees Philippines' authorized retail partner. Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. We reserve the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by or using the same online account, the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all, or any portion of your order is cancelled, or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, we will credit to your credit card in the amount charged back to the same credit card account.
Burt's Bees does sell products for children, but it sells them to adults, who are in legal age to transact. If you are under 18, you may use our Website only with involvement of a parent or guardian. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
2. ORDER PROCESSING
You will be receiving a notification through your registered email address once an order has been confirmed. You are advised to email us at email@example.com if you do not receive any confirmation within 24 hours after your online transaction. All confirmed orders are processed every 2:00pm, Philippine time, from Monday to Friday. Orders placed after 2:00pm on Saturdays, Sundays and holidays shall be considered as orders for the next business day.
3. ORDER CHANGES/CANCELLATION
Once an order has been cofirmed, Burt's Bees Philippines and our authorized retail partner will not be able to process order change and/or cancellation. It is highly recommended that all information and order details be reviewed and finalized before proceeding to Check Out.
4. DELIVERY SCHEDULE
All confirmed orders will be delivered within 3 to 5 business days. Deliveries are made from Mondays to Fridays only, except holidays. You will be notified in case of delays. Burt's Bees shall not be held responsible for delays due to forces beyond human control such as storms, earthquakes, and floods.
5. DELIVERY LOCATIONS
Delivery is currently limited to Metro Manila only and does not accept PO Box addresses. The customer is responsible for providing the correct and complete delivery address and other necessary information. Burt's Bees shall not be held responsible for orders lost due to inaccurate and/or incomplete details provided by customers.
To protect the customers, packages will only be handed over to the recipient as specified in the customer information form. The recipient must present proof of identification. If the customer cannot, for any reason, be physically available to receive the orders, the customer must provide an assigned representative with an authorization letter together with a proof of identification.
If the provided address is unmanned during the time of delivery, the customer will be notified with a statement of the next delivery schedule. The customer must confirm the re-scheduled date prior to the authorized retail partner shipping the items again. If the delivery is unsuccessful 15 business days after, the products shall be returned to Burt's Bees.
6. DELIVERY CHARGES
Orders will be charged a flat rate of PhP100.00 for deliveries within Metro Manila, and PhP150.00 for provincial areas, unless it qualifies to a free delivery. Free delivery service will be granted to customers with orders worth PhP1,500.00 and above.
7. RETURN AND REPLACEMENT POLICY
Burt's Bees endeavors to ensure that all orders are of excellent quality, properly wrapped, packed, and sealed to prevent any form of damage. Customers are advised to email us at firstname.lastname@example.org within 48 hours after receipt of your delivery, should you find your order in the following conditions:
- products leaking
- products are broken
- products are damaged
- order is inconsistent with the actual delivered products
Returns will not be processed without prior confirmation from Burt's Bees or our authorized retail partner through phone or email.
Damaged products must be returned in its original packaging, with labels and tags. The original invoice must also be sent back together with the item/s.
Burt's Bees will shoulder the courier/shipping expenses related to all product returns.
Upon receipt of returned products, Burt's Bees will evaluate and confirm if the items are acceptable for exchange. The following items will not be accepted:
- damage caused by customer's improper handling
- opened/used items
Our authorized retail partner will give customers a unique Return Number as reference for the approved return transaction. Burt's Bees will replace any damaged item with exactly the same item in good condition. If the items is no longer available, our authorized retail partner will coordinate with the customer for a suitable replacement.